Refund Policy

Refund requests may be considered when:

• A payment was made incorrectly or duplicated.
• A service was paid for but could not be provided due to an issue attributable to HooYia.
• A transaction was cancelled before the service was delivered, where applicable.
• There was an unauthorized or clearly erroneous charge.
• Another situation arises where, after review, HooYia determines that a refund is appropriate.

Refund eligibility may depend on the nature of the service, the status of the transaction, and the circumstances surrounding the request.

A refund may not be available when:

• The service has already been fully delivered or consumed.
• The request results from a change of mind after the service has been successfully provided.
• The issue is caused by incorrect information provided by the customer.
• The transaction has already been refunded or otherwise resolved.

These situations will be considered fairly, and HooYia may review exceptional circumstances on a case-by-case basis.

To request a refund, please contact HooYia through the available customer support channels.

Please provide, where applicable:

• Your name or account information
• Transaction or order reference
• Date of the transaction
• Amount paid
• Reason for the refund request
• Any relevant supporting information

Providing complete information helps us process requests more quickly.

HooYia will review refund requests and may contact the customer if additional information is required.

We aim to process valid refund requests as fairly and promptly as possible.

Once a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the funds to appear in the customer's account may depend on the payment provider, bank, mobile money operator, or other financial institution involved.

If you believe that a transaction was made without your authorization, please contact HooYia as soon as possible so that the transaction can be investigated.

HooYia may update this Refund Policy from time to time to reflect changes in its services or business practices. Any updated version will be published on this page.

For questions or requests concerning refunds, please contact HooYia through the contact information provided on the website.